Privacy Policy
Last updated: May 2026
At Ulpan-Or (“Ulpan-Or,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we may collect, use, store, share, and protect personal information when you visit our website, fill out forms, register for programs, purchase services, participate in courses, communicate with us, or otherwise interact with Ulpan-Or.
This Privacy Policy is intended to help you understand our privacy practices. Where consent is required by applicable law, we will request it separately or provide appropriate options.
- Information We Collect
We may collect personal information that you provide directly to us, information collected automatically through our website, and information received from schools, organizations, or service providers where relevant.
This may include:
- Full name
- Email address
- Phone number
- Country, region, or general location
- School, organization, or community affiliation
- Hebrew level, learning goals, or educational background
- Course registration and enrollment information
- Scheduling information
- Billing and payment-related information
- Communication preferences
- Information submitted through forms, surveys, assessments, emails, support requests, or consultations
- Technical information such as IP address, browser type, device information, website usage data, cookies, and similar technologies
We aim to collect only the information reasonably necessary to provide our educational services, operate our website, communicate with users, and manage our business.
- How We Use Personal Information
We may use personal information for the following purposes:
- Responding to inquiries, consultation requests, and contact forms
- Recommending suitable Hebrew programs or learning paths
- Providing Hebrew courses, digital learning materials, mentoring, and educational services
- Managing registrations, scheduling, accounts, access, and course participation
- Communicating with students, parents, schools, teachers, communities, and customers
- Sending course-related, administrative, technical, or service messages
- Providing customer support
- Processing payments and maintaining business records
- Improving our programs, website, materials, user experience, and services
- Sending newsletters, updates, offers, or promotional materials, where permitted by law or based on consent where required
- Measuring website performance, marketing effectiveness, and user engagement
- Maintaining security, preventing fraud, and protecting our rights and systems
- Complying with applicable legal, accounting, tax, and regulatory obligations
- Legal Basis for Processing
Where laws such as the GDPR apply, we process personal information based on one or more of the following legal bases:
- Consent — for example, when you sign up for newsletters or agree to certain cookies, where consent is required.
- Performance of a contract — for example, when we provide a course, program, product, or service you requested.
- Legitimate interests — for example, improving our services, responding to inquiries, communicating with customers, protecting security, and operating our business, provided those interests are not overridden by your rights.
- Legal obligations — for example, where we must retain certain records for tax, accounting, regulatory, or legal purposes.
Where we rely on consent, you may withdraw that consent at any time, subject to applicable law.
- Sharing Personal Information with Third Parties
We do not sell personal information for money.
We may share personal information with trusted service providers and partners who help us operate our website, business, and educational services. These may include:
- Payment processors
- Scheduling platforms
- Email and newsletter systems
- CRM and customer support systems
- Learning platforms and digital content tools
- Analytics providers
- Website hosting and cloud storage providers
- Video, webinar, or communication platforms
- Automation, integration, and administrative tools
- Professional advisors, such as accountants, legal advisors, or technical consultants
These third parties are expected to process personal information only as needed to provide services to us and to maintain appropriate privacy and security safeguards.
We may also disclose personal information where required by law, legal process, court order, regulatory request, or where necessary to protect our rights, users, systems, safety, or property.
- Cookies, Analytics, and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, analyze usage, remember preferences, improve user experience, and support marketing or advertising activities.
These technologies may include:
- Essential cookies needed for the website to function properly
- Analytics cookies that help us understand how visitors use our website
- Preference cookies that remember user choices
- Marketing or advertising cookies that help us measure campaigns or present relevant content
- Third-party cookies or pixels from tools such as Google Analytics, Meta/Facebook Pixel, embedded videos, or similar services
Where required by law, users may be presented with a cookie consent banner or cookie settings tool. You may also be able to control cookies through your browser settings.
Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information, even when no money is exchanged. Where required by applicable law, we will provide appropriate choices to opt out of such activities.
- Marketing Communications
We may send newsletters, educational updates, course information, special offers, or promotional communications to users who have requested them, previously engaged with us, or where otherwise permitted by law.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.
Even if you unsubscribe from marketing communications, we may still send you important administrative, transactional, course-related, or service-related messages.
- Payments and Billing
When you make a purchase or payment, payment information may be processed by third-party payment providers. We do not intend to store full credit card numbers on our own systems unless clearly stated otherwise.
Payment providers may process payment information according to their own privacy and security practices. We may retain limited billing information, invoices, transaction records, and payment confirmations as needed for business, tax, accounting, legal, and customer support purposes.
- Student and School Programs
Some Ulpan-Or services are provided through schools, educational organizations, communities, or institutions. In such cases, we may receive or process limited student information in order to provide Hebrew learning services, manage access, support teachers, track learning participation or progress, and provide technical or educational support.
When we process student information through a school or institution, we use such information for authorized educational purposes and to provide the services requested by the school or organization.
We do not sell student personal information. We do not knowingly use student personal information for unrelated advertising purposes.
Where required, the school, parent, guardian, or relevant organization is responsible for obtaining appropriate permissions or consents before student information is provided to us or before students use our services.
We will reasonably cooperate with schools, parents, guardians, and authorized organizations in responding to privacy-related requests concerning student information, subject to applicable law and our contractual obligations.
- Children’s Privacy
Our services are intended for educational purposes and may be used by minors through schools, parents, guardians, or educational organizations.
We do not knowingly collect personal information directly from children in violation of applicable law. Where parental, guardian, or school consent is required, we rely on the relevant parent, guardian, school, or organization to provide or obtain the necessary authorization.
If we become aware that we have collected personal information from a child without appropriate authorization where such authorization is required, we will take reasonable steps to delete the information or obtain the required consent.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example:
- Inquiry and communication records may be kept for a reasonable follow-up period.
- Course, enrollment, and learning records may be kept for the duration of the learning relationship and a reasonable period afterward.
- Billing, invoice, and payment records may be kept as required for tax, accounting, and legal purposes.
- Technical and security records may be kept for a limited period to protect our website and systems.
When personal information is no longer reasonably needed, we take reasonable steps to delete, anonymize, or securely retain it in accordance with applicable requirements.
- Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include access controls, limited staff access, password protections, secure platforms, backups, staff awareness, vendor review, and other appropriate safeguards.
However, no website, platform, database, or method of online transmission can be guaranteed to be completely secure. Therefore, while we work to protect personal information, we cannot guarantee absolute security.
- International Data Transfers
Ulpan-Or serves users in different countries. Your personal information may be processed or stored in countries outside your country of residence, including countries that may have different data protection laws.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for international transfers of personal information.
- Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Request restriction of processing
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain advertising or data-sharing activities, where applicable
- File a complaint with a relevant privacy or data protection authority
These rights may be subject to limitations, exceptions, identity verification, and applicable legal requirements.
To exercise privacy rights, please contact us using the contact information below.
- California Privacy Notice
If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.
These may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request deletion or correction; the right to opt out of certain sale or sharing activities; and the right not to be discriminated against for exercising privacy rights.
We do not sell personal information for money. However, certain analytics, advertising, or tracking technologies may be considered “sharing” or “selling” under some privacy laws. Where required, we will provide applicable choices, including through cookie settings or other opt-out mechanisms.
To submit a California privacy request, please contact us using the information below.
- Links to Third-Party Websites and Services
Our website, emails, or learning materials may contain links to third-party websites, platforms, videos, forms, payment pages, scheduling systems, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage users to review the privacy policies of those third parties before providing personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make updates, we will revise the “Last updated” date at the top of this page. Significant changes may also be communicated through the website, email, or other appropriate means, where required.
Your continued use of our website or services after the updated Privacy Policy is posted means that the updated version applies going forward, to the extent permitted by law.
- Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at:
Ulpan-Or
Email: [email protected]
Website: https://www.ulpanor.com/contact