Student T&C

NEW T&C- April 2020

Welcome to the Ulpan-Or Hebrew course.

We will do our utmost to provide you with the best possible program based on our RLARapid Language Acquisition method.

Our staff will be delighted to help you in achieving significant progress in Hebrew, while enjoying the process.

Please note below the terms and conditions which apply to our program.

Course schedule

Ulpan-Or will coordinate course duration, starting date and schedule with the student prior to the beginning of the course.

To ensure your success, please make every effort possible to adhere to your schedule.

In the event of a didactic or any other need, Ulpan-Or may switch you to a different teacher during your course.

Note: Ulpan-Or does not schedule lessons during Shabbat and Jewish and Israelis holidays.

Ulpan-Or course subscriptions are calendar-based, i.e., their duration is determined by the period to which the student subscribe. Those are not based on a pre-calculated number of lessons.

In most cases, an extra lesson occurs once in a while, which happens due to the fact that there are 4.5 weeks in one month (and not 4), so altogether over the period of the subscription, the student participates in more sessions than expected.

Note: Lessons will not take place on Jewish holidays as follows – Rosh Hashana, Yom Kippur, Sukkot, Simchat Torah, Pesach, Israeli Independence Day, Shavuot.

The extra lessons accumulated throughout the program often make up for the missed classes during the holidays.

However, in some instances, Ulpan-Or will make an effort to provide makeup lessons conducted in a group setup.

Communication platforms:

Online learning is facilitated through Skype, Zoom or any other internet platform.
Lessons may be recorded for Ulpan-Or purposes.

Lesson Cancellations and Changes

Consistency of the lessons is essential for your progress, and we do not encourage changes or cancellations.

Lesson rescheduling: Students can cancel or reschedule up to one lesson a month.

Any additional changes will not be allowed, and the lessons will be forfeited.

Late show up: the teacher will wait only up to 10 minutes. Passed that, the lesson will be considered missed and will not be rescheduled.

A notification by the form* of at least 48 hours in advance is required to be able to reschedule a canceled lesson.
Any canceled lesson needs to be rescheduled within 30 days of the cancellation.
*The form is available in your account through the Ulpan-Or website and the following link.

Changes to Course Dates by the Teacher

In case the teacher needs to change the lesson dates, he/she will coordinate those in advance with the student.

Substitute teacher

If the teacher isn’t available for the lesson, Ulpan-Or will provide the student with a substitute teacher.

Suspension of course

To suspend your online lessons, you must fill out a suspension form by the 10th of the prior month. The form is available in your account on Ulpan-Or website and in the following link.

Suspension can be for a full month only. Any more than that is considered as discontinuation of the course (see next item).

4-month and 6-month packages – may suspend the lessons once in a package.
12-month packages – may suspend the lessons twice during the package.

Cancellation of course/package

Your course subscription will renew automatically on the 1st of the month, following the end date of your existing package, unless you notify us otherwise.

To discontinue your course for the next period, you must fill out the cancellation form by the 10th of the prior month
This form will ensure you will not be charged for the next term. The form is available in your account through the Ulpan-Or website and in the following link

For one-month subscription students ONLY- during your first month of lessons, to discontinue your course at the end of the month, please let us know by form by the 15th of the month. After the first month you must notify by the 10th of the month.

Refunds

Start date of the course must be coordinated with the student to begin within two months from the day of payment; otherwise your tuition will be forfeited.

If a course is canceled by the student within 14 days of purchase, a refund in the sum of the original student’s payment subtracting $139 (registration and handling fee) and cost of any lessons that might have been taken during that time will be issued within 30 calendar days.

In case of a request for cancellation after 14 days of purchase, the cost of the course will not be refunded.

Reducing the number of lessons a week will not result in a refund.

Please note: Lessons will not take place on Jewish holidays as follows – Rosh Hashana, Yom Kippur, Sukkot, Simchat Torah, Pesach, Israeli Independence Day, Shavuot.

Payment

Full payment for the course and materials is required before the first lesson.

Methods of payment

  • Credit Card – We accept payments by Visa and MasterCard credit cards.
  • Bank transfer- We accept payment by bank transfer with an added $30 transfer fee.

Your subscription will renew automatically at the end of your package period unless you notify otherwise.

Please note that classes may be monitored and/or recorded for quality assurance.